Terms and conditions
1) Registration and password:
Upon registration, you will be asked for an email address (USERNAME) and the relative password. Please write down this data to be able to log back into your account in the future (the lowercase and uppercase letters for the system are different, so be careful). Our staff is not able to know the password of your account as it is stored encrypted during registration. If you lose your password using the password recovery function, you can receive an email automatically generated by the system containing your registration data.
NOTE: The email is sent by a robot and in most cases it is identified as spam if you have an anti-virus / spam system, so if you use the password recovery function, we recommend that you temporarily disable your anti-spam.
Obviously the e-mail will be sent to the address you wrote during the registration procedure, so during the registration process, be very careful to type your e-mail address correctly.
If you are unable to recover your password you can contact us and one of our operators will reset your password and manually assign you another one.
For this operation please use the contact form:
https://topsolar.ws/gb/contact-us
2) Responsibility
NAUTIMARKET EUROPE SRL is not responsible for any damage or loss, direct and/or indirect, deriving from the sale of goods and services offered in the catalog published on the NAUTIMARKET EUROPE SRL website, including for delayed and/or failed delivery of the product, nor for the correspondence of the goods to the specifications published on the site, nor for any other fact not directly attributable to NAUTIMARKET EUROPE SRL.
Always check the technical data sheets of the various manufacturers to ensure you are purchasing the correct product.
NAUTIMARKET EUROPE SRL is not aware of the use that will be made of the products by customers who purchase via the website, the customer is responsible for the choice and suitability for use of the products purchased. The customer confirms that he has carefully read and understood the technical data sheets of the products purchased. Electrical connections, assembly and wiring must be carried out by specialized personnel who will issue the necessary declarations of conformity.
Incorrect installations, which do not comply with current regulations, carried out by unqualified personnel may invalidate the guarantee of the products themselves.
3) Technical Information
The technical information included on the NAUTIMARKET EUROPE SRL website is obtained from the information published by the manufacturers of the goods included in our catalog. NAUTIMARKET EUROPE SRL, therefore, reserves the right to modify / adapt the technical and dimensional information of the products in the catalog, based on what will be communicated by the producers, even without any prior notice.
4) Product Availability
In the product catalog published on the NAUTIMARKET EUROPE SRL since access and the possibility of placing an order online change the availability of the product in real time, NAUTIMARKET EUROPE SRL does not guarantee the certainty of assignment of the ordered goods, in case of unavailability or delays we will contact the customer as soon as possible to provide him with alternatives.
5) Risk and Property
The goods are shipped carriage paid, insured with charge on the invoice. The goods are under the responsibility of NAUTIMARKET EUROPE SRL to the destination, at the customer's address. In the event that the goods were shipped carriage forward, upon the customer's indication (i.e. the customer sends his own carrier to collect the goods at our warehouse), the risk is to be considered borne by the customer from the delivery of the goods to the carrier. Upon delivery of the goods, the customer must verify the integrity of the packages and the quantitative and qualitative correspondence with what is indicated in the accompanying document (DDT). In case of discrepancy, the same must be reported immediately on the courier's bulletin by adding the wording "subject to control" and within eight days by fax or e-mail, to NAUTIMARKET EUROPE SRL Even if the packaging is intact, the gear must 'be verified within eight days of receipt. Any hidden anomalies must be reported in writing by fax or email within eight days. Any report beyond the aforementioned terms will not be taken into consideration. For each declaration, the customer assumes full responsibility for what is declared.
6) Orders
Orders are accepted only and exclusively in written form, via the Internet (online). The customer who sends the order via the Internet will receive, at the end of the procedure, a communication of confirmation of the order by electronic mail (E-mail), with the indication of the relative order number.
7) Order cancellation (for PRIVATE INDIVIDUALS only)
In case of second thoughts, it is possible to cancel the order before shipping by sending a communication via email or via the contact form: https://topsolar.ws/it/contattaci
If the order has already been shipped, see point 8, Return.
Order cancellation can only be done for sales to private individuals; in VAT sales, orders cannot be cancelled. Orders placed by private individuals with an invoice for tax deductions cannot be cancelled (as the invoice is sent to the tax agency immediately.
7b) Order Cancellation (SALE TO COMPANY WITH VAT)
Our sales policy does not provide for order cancellations for any reason as most of the goods are shipped by the various logistics of the manufacturers and they do not provide for returns. Only in the event that for reasons of force majeure we are unable to deliver the product within 60 days will cancellation be possible.
8) Return & Satisfaction Guarantee (Please note the distinction between private individuals and companies)
If you do not like the items you purchased, you can request a replacement or refund within 14 days of receipt. Simply send them back by postal parcel or courier, carriage paid, enclosing the purchase receipt of the material to be returned or replaced. The items can be returned within 14 days of receipt provided they are in new condition and in the original packaging, not damaged, not used as a shipping box and not used. The products must be intact for resale, including all accessories, manuals and various protective plastics. All additional costs for return procedures (transport costs) are the responsibility of the customer.
IMPORTANT NOTE: returns are only possible for private purchases, products sold with a VAT invoice cannot be returned.
IMPORTANT NOTE: WE DO NOT ACCEPT RETURNS FOR ORDERS OF MADE-TO-ORDER OR CUT PRODUCTS (electrical cables by the meter, etc.).
THE RETURN GUARANTEE APPLIES ONLY TO PRIVATE CUSTOMERS (NOT APPLICABLE TO SALES WITH VAT NUMBER)
Note: it is recommended to adequately package the goods as the sender is responsible for their integrity during the return procedure. To make the return, contact our offices in order to obtain the return authorization and the address to which to send the package to be returned, write an email or use the contact form:
9) Minimum Order
For shipments destined for Italy there is no minimum order, for goods destined within the European community the minimum order is € 50.00 (transport costs excluded).
The transport costs indicated automatically by the system are to be considered purely indicative. In the case of delivery in disadvantaged areas or parts of the world, if the amount calculated automatically by the system does not cover the real shipping cost, we reserve the right to contact you to communicate the transport price. If this is deemed excessively burdensome by you, we will be able to separate the transport price from the order (in this case you will have to send us your carrier for collection).
In any case, we reserve the right not to ship to areas or parts of the world not covered by our trusted carriers.
10) Prices
All prices entered on the site, in the relative column, are inclusive of VAT. Prices can be changed at any time, without notice.
11) Payments
The goods supplied must be paid for by bank transfer or credit card.
Orders with bank transfer payments are sent to processing only after the actual crediting of the account.
The bank details for bank transfers are:
Beneficiary: Nautimarket Europe s.r.l.
Bank: Cividale Bank Civibank
Payable to: Nautimarket Europe s.r.l. Via Marittima 17, 33058 San Giorgio di Nogaro (UD) – Italy
IBAN: IT13U0548464200000001000039
SWIFT CODE: CIVIIT2C
Note: Payments by card or PayPal are for security reasons limited to a maximum of €1,500 per order
12) Shipping and deliveries
Shipments, unless otherwise agreed, will be made by carriers defined by NAUTIMARKET EUROPE SRL or its delegate. The cost of shipping is calculated automatically by the system, based on the destination and weight-volume of the goods.
If the delivery is to be made to disadvantaged places, mountain areas, islands, or outside Italian territory, the automatically calculated costs are to be considered purely indicative and may vary based on the actual prices offered by international shippers.
No deliveries are made to the floors.
ATTENTION: products sent on PALLETS are delivered at street level, pallet trucks are not suitable for climbing steps or difficult ramps, the customer must provide a shipping address accessible by heavy truck.
OVESIZED pallets (larger than the EUR pallet) may require a forklift for unloading (at the expense of the buyer).
If the delivery truck cannot arrive at the address provided by the customer (narrow road, entry bans for heavy trucks, etc.) the customer will have to collect the goods at the courier's terminal.
In case of theft / loss NAUTIMARKET EUROPE SRL undertakes to send a new product and, if the same should be unavailable and / or out of stock, will propose a different product, but with equivalent characteristics, with the right for the customer not to accept this new product and request the issuance of a note credit related to the product itself.
In the hypothesis that the transporter is appointed for any reason by the customer, NAUTIMARKET EUROPE SRL will not be responsible for the loss and / or damage of the product from the moment of delivery of the goods to the carrier at its warehouses.
The delivery time to the courier, purely indicative, is approximately 2-8 working days from the date of the order (unless otherwise specified on the product itself) to which 1-3 working days are added for delivery to the destination, excluding variations due to reasons of major force. IN THE MONTH OF AUGUST AND DECEMBER THERE MAY BE DELAYS DUE TO GOODS MOVEMENT BLOCKS, in particular goods on pallets and dangerous goods (ADR) have forced movement blocked in the period from 15 December to 10 January and from 10 to 30 August.
Unless otherwise agreed in writing between the parties, delivery will take place during office hours every day, except holidays, from Monday to Friday.
For extra-UE exports, customs charges and final country tax are not included.
IMPORTANT: Upon delivery of the goods by the courier, the customer is required to check:
that the number of packages delivered corresponds to what is indicated in the transport document; that the packaging is intact, not damaged or wet or, in any case, altered, even in the sealing materials (adhesive tape or metal straps).
Any damage or the mismatch in the number of packages or information must be immediately reported to the courier making the delivery, putting the wording 'goods control reserve' on the appropriate accompanying document and confirmed, immediately by fax, e-mail or registered letter with return receipt, to the operational headquarters:
NAUTIMARKET EUROPE SRL, via MARITTIMA 17, 33058 SAN GIORGIO DI NOGARO (UD).
Attention: if you accept without making the necessary reservations to the goods delivered by the courier, you will not be able in any way to claim any shortages or damage due to transport at a later time to NAUTIMARKET EUROPE SRL but exclusively to the courier.
13) Warranty
All goods sold enjoy the guarantee by NAUTIMARKET EUROPE SRL and any service centers authorized by the producers of the articles.
Nautimarket Europe srl guarantees all products as per the European guarantee regulations in force on the date of sale. Additional guarantees offered by the various manufacturers are provided directly by them and must be requested directly from them or from the assistance centers authorized by the relevant manufacturers.
Notes: The technical and aesthetic characteristics of the articles are indicative. The company is not liable for typographical errors or variations in the characteristics and prices introduced by the producers or for damage caused by improper use of the products. For any dispute the only competent court is that of Udine. Regulations concerning increases or decreases in VAT, currency exchange or sales taxes will give rise to adjustments.
These conditions of sale are valid only in Italy.
All prices in our price lists are to be understood in Euros.
IMPORTANT NOTE:
NAUTIMARKET EUROPE SRL is an Italian company, for the conditions of sale, cookies, privacy only the information written in the Italian part of the website will have legal value as the translations into other languages may not be precise
Treatment of personal data
Dear Customer,
We wish to inform you about the processing of your personal data within our company.
Privacy Policy (see link)
https://topsolar.ws/gb/content/2-privacy-policy-and-legal-notes